Microfinance in the New Millennium: Efficiency, Customer Satisfaction, and Commercialization
By Sahra S. Halperin - Published: January 2000
At the turn of the millennium, the field of microfinance is poised to make revolutionary advances in technology, methodology and outreach, all of which are creating a new landscape for MFIs. This paper summarizes the proceedings of a 1999 conference held in Bangladesh which focused on efficiency, customer satisfaction and commercialization.
