Client Protection

Road Map for the Microfinance Industry: Focusing on Responsible and Client-Centered Microfinance
By The Microfinance CEO Working Group - Published: 2012

What Is the Low Bar and What Is the High Bar on Client Protection?
By Elisabeth Rhyne - Published: November 2011

Over-Indebtedness of Microborrowers in Ghana: An Empirical Study from a Customer Protection Perspective
By Jessica Schicks - Published: 2011

Implementing Client Protection in Microfinance: The State of the Practice, 2011
By Daniel Rozas - Published: 2011

Putting the Principles to Work: Detailed Guidance on the Client Protection Principles
By The Smart Campaign - Published: 2011

Responsible Pricing: The State of the Practice
By Larry Reed - Published: 2010

InSight #26: Best Practices in Collections Strategies
By Tiodita Mori Tuesta, Bettina Wittlinger, Luz Carranza - Published: 2008

Bringing Pro-Consumer Ideals to the Client: A Consumer Protection Guide for Financial Institutions Serving the Poor
By Patricia Lee Devaney - Published: 2006

Mainstreaming Microfinance: How Lending to the Poor Began, Grew and Came of Age in Bolivia
By Elisabeth Rhyne - Published: May 2001